Terms & Conditions
All orders are accepted and executed on the understanding that the Purchaser is bound by the following conditions of sale, which shall constitute a binding contract, except where specifically varied in writing. In the event of the customer’s order containing conditions contrary to these conditions of sale they are not accepted without written consent from the Company. The word "Company" in the following clauses means Football America UK Ltd. The phrase "our web site" refers to www.mycustomteamwear.co.uk.
1.1 Orders placed via our web site will be treated as firm orders and processed accordingly. Requests for quotations must be made by email, fax or telephone.
1.2 Unless confirmation of telephone orders is clearly marked on the official orders the Company will accept no responsibility for duplication of despatch.
2.1 Prices shown on our web site are in UK Sterling. Changes in quantity may affect price. The Company reserve the right to vary prices without notice and to charge the Purchaser the price ruling at date of despatch. All prices on product pages are shown inclusive of VAT which will is charged at the appropriate rate. Our VAT Number is 921898883 .
2.2 Web site prices may vary from issued price list prices, where a price is lower on the web site, the lower price only applies to orders placed and processed via the web site.
2.3 If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.
2.4 For certain promotions and/or starter pack discounts we show discount voucher codes which can be applied within the shopping cart section of our website. If these voucher codes are used in with a selection of products that is not advertised or certain required products are missing from the order, we reserve the right the cancel your order and issue you with a full refund.
- Discount vouchers are only valid for orders placed online.
- Misuse of a discount voucher which has not been given for public or consumer use will result in the cancellation of your order.
- Only one promotion code can be used per transaction.
- Discount vouchers are not valid in conjunction with any other promotion.
- Discount vouchers are only valid on specific products while stocks last and may be withdrawn at any time.
- In the event of product returns, refunds will be given for payment used in the original purchase once the discount is applied.
3.1 Every endeavour will be made to maintain delivery dates but no responsibility for later delivery due to circumstances beyond our control will be accepted. In no case shall delay be a ground for rejecting goods or terminating the contract. Items quoted ex-stock for next day delivery are subject to prior sale.
3.2 The Company accepts no responsibility for any consequences, financial or otherwise, for failure of the customer to receive goods at the delivery address provided by the customer.
3.3 Goods delivered by carrier or Royal Mail Recorded Delivery will require a signature to acknowledge receipt of the goods.
If the goods are delivered and appear not in good condition, they must be signed for as received in damaged condition. Unless this is done, the Company will accept no responsibility for subsequent claims in respect of damaged or faulty goods.
3.4 In the event of goods being returned to the Company because of failure by the customer to receive the goods, the customer will be liable for the costs incurred in returning the goods to the Company. No re-delivery will be made until the customer has paid for the cost of a second delivery and reimbursed the Company for the cost of returning the goods to the Company.
3.5 Shortages/Discrepancies: Any shortages/discrepancy with your order must be notified to us within 48 hours of delivery. Outside of this timescale it is deemed that you have accepted the order.
4. ERRORS AND OMISSIONS
No responsibility is accepted for contingencies arising from errors and omissions in data, specifications or prices from our web site.
5. CANCELLATION AND RETURN
What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time. In order to be able to offer you a fast delivery service, many orders will be in production sometimes within a few hours. This means that unfortunately it is not always possible to cancel your order.
If an order is cancelled once placed, Football America UK Ltd reserves the right to charge for garment fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
As we provide personalised, made to order goods we cannot accept returns unless we have made a mistake or the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".
Before placing your order, please be careful to check product size information and any customisation is entered in correctly. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. On every product there is accurate sizing information for that item under the ‘Sizing information’ tab, just to the right of the product description.
Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.
All personalised items from MyCustomTeamwear are made to order; this includes items purchased which do not contain player customisation.
Unless claims for shortages or damage are notified in writing to the carrier (by signing for the goods as 'DAMAGED'), and the Company within three days of receipt no liability will be accepted by the Company. In the event of non-delivery the Company must be advised in writing within ten days from placing the order.
Payment is to be made prior to goods being dispatched. We accept most credit and payment cards.
The ownership of the goods shall remain with the Company until such time as all sums owing to the Company whether under this contract or any other contract have been paid.
9. LIMITED LIABILITY
Any liability which we may incur to you in contract or tort (including liability in negligence) arising out of or as a result of:
9.1 Any failure to supply or deliver goods;
9.2 Any delay in delivery of goods;
9.3 Any defect in any goods or service;
9.4 failure of a product to perform where liability for testing for suitability lays with you;
shall be limited to the purchase price of the goods in question. Your statutory rights are not affected.
10. LIABILITY TO THIRD PARTIES
You shall indemnify us in respect of any liability and all losses, costs, charges and expenses which we may suffer or incur by reason of any claim (including for liability in negligence) made by third parties in respect of or arising out of the state, conditions or use of goods (including, without limitations, goods resold to third parties whether or not despatched directly to third parties at your request) or in any other way relating to the goods.
11. FORCE MAJEURE
11.1 These conditions of sale shall be construed in accordance with the laws of England and if any question, dispute or difference shall arise between the parties in respect of their interpretation, the same shall be referred by agreement to a single arbitrator otherwise it shall be referred to arbitration under the provisions also being applicable to the case of reference to a single arbitrator.
11.2 We shall incur no liability for failure to perform our obligations thereunder due to the existence of circumstances which we have not caused and which are beyond our control.
12. MAILING LIST SIGN UP
If you have subscribed to our mailing list we may contact you from time to time to provide you with information about our goods, special offers and other information from time to time. You can subscribe to our mailing list at the time of registering your account. You can also subscribe / unsubscribe to our mailing list at any time by going to the "My Account" section of our website.
You can unsubscribe from receiving promotional material from this site by clicking on the "unsubscribe" link contained in promotional emails we send to you.
Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order. in In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.
All our subscribe options are 'double opt-in' which means all email addresses need to verified before added into our mailing list.
Upon subscribing you will be sent a confirmation link which you need to click to confirm your subscription.
12.1 MAILING LIST 5% DISCOUNT
We may sometimes offer a 5% discount code for new subscribers. This discount code is valid once per customer and is an online discount only.
These discounts are not given to customers or re-sellers that may already be receiving discounts on their purchases, although our advertisements for these offers will still appear.
These discounts cannot be used in conjunction with any other offer voucher code. Code is valid for 30 days.
We reserve the right the cancel your order and issue you with a full refund if we deem the voucher code to be used incorrectly.