Returns Policy

Important information regarding our returns & exchange policy

Our Returns Policy

As we provide personalised, made to order goods we cannot accept returns unless we have made a mistake or the garments are faulty.
Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification". 

Before placing your order, please be careful to check product size information and any customisation is entered in correctly. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan.

On every product there is accurate sizing information for that item under the ‘Sizing information’ tab, just to the right of the product description.

All personalised items from MyCustomTeamwear are made to order; this includes items purchased which do not contain player customisation.

What happens if I want to cancel an order?

We try to ensure the shortest possible delivery time. In order to be able to offer you a fast delivery service, many orders will be in production sometimes within a few hours. This means that unfortunately it is not always possible to cancel your order.
If an order is cancelled once placed, Football America UK Ltd reserves the right to charge for garment fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.

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